What if a customer has posted a negative review about my business?
We know how disappointing it can be to receive a negative review on our site. Snupit will not delete, censor, or edit reviews. We value honesty and transparency, and therefore a review will only be removed if there was no quote sent to the customer or if the review violates our Terms and Conditions. We do, however, encourage you to respond to the review and/or reach out to the customer if you feel there is an opportunity to do better. Review responses are best when they succinctly state your thoughts in friendly yet professional tone. A quality response should explain any points in the review you want to clarify for future customers.
If you would to discuss a particular customer review or would like Snupit’s assistance to respond to the review; contact our client services team.